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Legal

Support / Contact

Effective Date: May 23, 2026

Last Updated: May 23, 2026

This page explains how to contact Stiqi for support, privacy requests, account deletion questions, purchase issues, abuse reports, and general inquiries.

Stiqi is operated by LLC “Learny Technologies”.

1. Contact Email

For support, privacy, legal, and general questions, contact us at:

support@stiqi.app

We aim to review and respond to support requests within a reasonable time.

Response times may vary depending on the type of request, complexity, verification requirements, and volume of support messages.

2. Company Information

Stiqi is operated by:

LLC “Learny Technologies”

Ukrainian legal name: ТОВАРИСТВО З ОБМЕЖЕНОЮ ВІДПОВІДАЛЬНІСТЮ “Лерні Технолоджіс”

Company code: 46259043

Registered address: Ukraine, 02094, Kyiv, Winston Churchill Street, building 59A, office 202/2

Website: stiqi.app

Email: support@stiqi.app

Phone: +380951024062

3. Account and Login Support

You may contact us if you need help with:

  • account access;
  • anonymous account issues;
  • Apple or Google sign-in;
  • account linking;
  • lost access to your account;
  • restore purchase problems;
  • app profile issues.

Please include enough information to help us identify your account, such as:

  • the email address linked to your Stiqi account;
  • your Apple or Google login email, if applicable;
  • your device type;
  • your app version;
  • screenshots of the issue, if helpful.

Do not send passwords or sensitive payment card information.

4. Account Deletion Requests

You can delete your Stiqi account inside the app.

The expected path is:

Profile / Dashboard → Settings → Delete Account

If you cannot access the app or cannot delete your account from the app dashboard, contact us at:

support@stiqi.app

Please include enough information for us to identify your account.

For more details, please review our Account & Data Deletion Policy.

5. Privacy Requests

You may contact us at support@stiqi.app for privacy-related requests, including:

  • access to your personal information;
  • correction of inaccurate information;
  • deletion requests;
  • questions about uploaded photos;
  • questions about generated stickers;
  • questions about Firebase, OpenAI, or analytics processing;
  • objections or restrictions related to processing;
  • questions about your privacy rights.

We may need to verify your identity before processing certain privacy requests.

For more details, please review our Privacy Policy.

6. Purchase, Premium, and Keys Support

Stiqi may offer:

  • Premium subscriptions;
  • key purchases;
  • key bundles;
  • Premium Packs;
  • Exclusive Collections.

Payments are processed through Apple App Store or Google Play.

For billing, refunds, cancellation, or subscription management, you may need to use the platform where you made the purchase:

  • Apple App Store account settings;
  • Google Play subscription settings.

Deleting the Stiqi app or deleting your Stiqi account may not automatically cancel an active Premium subscription managed by Apple or Google.

If you contact us about a purchase issue, please include:

  • the platform used for purchase: Apple App Store or Google Play;
  • approximate purchase date;
  • product purchased;
  • screenshots or transaction references, if available.

Do not send full payment card details.

7. Report Abuse or Prohibited Content

You may contact us at support@stiqi.app to report misuse of Stiqi, including:

  • non-consensual use of photos;
  • impersonation;
  • harassment;
  • abusive generated content;
  • illegal content;
  • content involving minors in an inappropriate or unlawful way;
  • violation of third-party rights;
  • attempts to bypass app rules or payment systems.

Please include:

  • a description of the issue;
  • screenshots, if available;
  • account or pack details, if known;
  • any information that can help us investigate.

We may remove content, restrict access, suspend accounts, or take other action if we believe our Terms of Use, safety rules, platform requirements, or applicable laws have been violated.

8. Generated Stickers and Quality Issues

Generated stickers may vary depending on:

  • uploaded photo quality;
  • selected style;
  • face visibility;
  • lighting;
  • technical limitations;
  • AI generation behavior.

If you experience a generation issue, contact us with:

  • a description of what happened;
  • app version;
  • device type;
  • screenshots, if possible;
  • approximate time of the issue.

Please do not send sensitive photos by email unless necessary for support.

9. Website Issues

If you notice a problem on stiqi.app, such as broken links, incorrect text, layout issues, or legal page errors, contact us at:

support@stiqi.app

Please include:

  • the page URL;
  • a screenshot;
  • your browser and device type;
  • a short description of the issue.

10. Legal and Company Requests

For legal or company-related requests, contact us at:

support@stiqi.app

Please include a clear subject line and relevant details.

We may require additional verification for legal, privacy, security, or account-related requests.

11. Related Policies

Please also review:

  • Privacy Policy
  • Terms of Use
  • Account & Data Deletion Policy

These documents explain how Stiqi works, how we process data, how account deletion works, and what rules apply when using the service.

12. Contact Us

For any support, privacy, legal, abuse, or account-related questions, contact:

LLC “Learny Technologies”

Ukrainian legal name: ТОВАРИСТВО З ОБМЕЖЕНОЮ ВІДПОВІДАЛЬНІСТЮ “Лерні Технолоджіс”

Company code: 46259043

Address: Ukraine, 02094, Kyiv, Winston Churchill Street, building 59A, office 202/2

Website: stiqi.app

Email: support@stiqi.app

Phone: +380951024062